COVID 19 : DELIVERIES CONTINUE - FREE SHIPPING WORLDWIDE

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F.A.Q

Shipping

The average delivery time is 8 to 15 working days.

It is possible that the order in question may be delayed a few days due to our different fabric suppliers.

Different factors influence the average delivery time. The logistics company will be responsible for the delivery.

No, our shipping is completely free worldwide.

Welcome to savings!

We have a capacity of delivery throughout the world. All European countries as well as overseas countries, North America, South America etc..

However, if it happens that we can't find any solution to the shipping in your country, we will contact you in order to finalize a full refund of your order.

Our shipping time is between 1 to 3 business days.

If you want to know where your parcel is and how long it will take to arrive, just go to our " Parcel Tracking " page to find all the necessary information.

Please have your order number available on the confirmation email.

If you have ordered several items, it is possible that the delivery of the products is done in several times to avoid a too imposing or too heavy package.

If you have any doubt, please contact us via the contact page indicating your order number. Our teams will make sure to bring you an answer as soon as possible.

Payment

Suspendisse feugiat. Fusce Your personal data are secure. Indeed our site is hosted on a HTTPS server which guarantees your protection and that of your data.

Moreover, we collaborate with Paypal, Stripe, Mastercard and VISA which are the world leaders in online payments. They would not validate our store if it had a significant customer dissatisfaction rate.

You have the possibility to modify your order if it is not yet processed.

To modify your order, please contact our customer service via our contact page (link at the bottom of this page).

On the other hand, if your order has already been shipped, we can no longer modify it. As soon as we receive your product, we will be able to proceed to a refund if necessary and this, after the return of the product in question at your expense.

Suspendisse feugiat. Fusce For any order cancellation, please inform us via our contact page by indicating in the subject of the message "Order cancellation".

Do not forget to mention your order number.

Our team will do its best to cancel your order in time, but if it has already been shipped, you will have to wait for the reception of the product and send it back to us at your expense for a refund.

Return

Please note that we perform strict quality controls before sending each order.

We only accept returns if the product is damaged.

If unfortunately your product is damaged, please contact us by email indicating your order number, with a picture of the product (in the original packaging if possible) to the following address: support@cute-dinosaur.com

To benefit from a return, the product must be unused.